Whether you are looking for help desk software to support your own company users, or are a support organisation looking after multiple companies with many sites, NeuQs Help Desk Software will ensure you deliver professional levels of service through timely management and high levels of feedback.
Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it’s a robust and intuitive help desk that will improve your levels of service simply by working with it.
It features rapid help desk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service. Updating calls to give a full audit trail and automatic emailing means that you know where you are with every event.
NeuQs Help Desk Software is fully web-based meaning deployment to your colleagues and clients is rapid. Our FREE for 3 offer allows you to have 3 FREE users on our Cloud version forever Register here. It is fully operational with no time limited functionality so you can use it with confidence to support your organisation or customers in the future.
Using helpdesk software such as NeuQs gives you the tools to be able to respond more quickly to help desk calls, ensuring that you respond within agreed timescales and provide high visibility of requests, updates and resolutions.
The best help desk software helps you achieve lean support processes by:
- ensuring that you do not waste time unnecessarily on tickets/calls;
- ensuring help desk calls/tickets, updates and notifications are always visible to help desk staff;
- ensuring that time spent resolving help desk calls/tickets can be recorded.
The best help desk software will ensure you minimise costs, maximising revenues and increase customer satisfaction!