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NeuQs Help Desk Navigation Series

Offer Ownership of a NeuQs Help Desk Call

NeuQs Help Desk Call Owner

The Call Owner is the individual responsible for the management and resolution of the call.

The call owner

Default Call Owner

The Call Owner of a new help desk call will default to the Default Call Owner defined in the Client Editor which is can be found under HelpDesk Administration > Client Management. The Default Call Owner should offer ownership of the help desk call to the relevant support worker.

Offer Ownership of a NeuQs Help Desk Call

Click Change Owner...

Click to change the owner

Click New Owner field...

Select new owner

...to display the call Assignees ...

Display the assignees

TIP: Help Desk calls can only be offered to users that are assignees on the help desk call

… select the user to whom you are offering ownership …

Offer ownership

Click Send Request...

Change call owner

Click the OK button

NeuQs Help Desk Call Ownership Offer by Email

An email offering ownership is sent...

Change call owner email is sent

NeuQs Help Desk Call Ownership Accepted

When ownership is accepted …

Now the ownership is accepted

the Owner is changed and an internal update is added to the help desk call

NeuQs Help Desk Call Ownership Declined

When ownership is declined …

Now the ownership is accepted

an internal update is added to the call