Navigating your NeuQs Help Desk – View My Calls

After Login the NeuQs Help Desk home page opens...

You will access all the main software features from the NeuQs Help Desk home page.

View My Calls

To view a list of your assigned help desk calls Click the View My Calls button...

Navigating the View My Calls page of NeuQs is simple. The page is divided into two zones...

Help Desk Call listing...

The help desk call list will show the help desk calls that are assigned to your help desk user account.

A useful summary of your help desk calls is shown. At a glance you can see the help desk calls that need attention...

Click on any help desk call in the listing to select the help desk call, when you do this the help desk call is highlighted and the help desk call details will be displayed in the help desk call details zone...

The NeuQs Help Desk provides useful tools for searching and...

...Filtering Help Desk Call data...

For a more detailed explanation on finding help desk call data please refer to Searching and Filtering section.

Help Desk Call Details...

The help desk call details will show all the details for the help desk call selected in the help desk call listing. Help desk call details are divided into six zones.

Help desk call Header...

Help desk call header information is displayed...

Help desk call Update listing

All Help desk call updates are listed in the Updates tab...

Help desk call Files listing...

Any files attached to the Help desk call listed in the Files tab

Help desk call Assignees

Shows the help desk users that are Assignees on the selected help desk call...

Help desk call Service Level Agreement Details

hows the help desk client SLA Details for the selected help desk call...

For a detailed description of key help desk call detail key field please refer to Help Desk Call Maintenance section.